“I understand that this might be difficult for you.” These days, a statement like this might not only come from a friend or a psychologist, but also appear in a chatbot’s response. In recent years, artificial intelligence has become increasingly prevalent in our daily lives: customer service chatbots answer our questions, digital assistants help us with our work, and more and more apps are trying to respond sensitively to users’ emotional states. But does artificial intelligence really understand us, or does it just mimic empathy extremely effectively? Continue reading “Can an algorithm be empathetic? – What can you—and can’t you—expect from artificial intelligence?” →